Government Online and Digital Services

Digital systems were meant to simplify life. For many Indians, they have—but for others, they have added new layers of confusion, exclusion, and frustration. A portal that does not load. A form that rejects valid details. A service promised online, yet resolved only after multiple visits.

Technology succeeds only when it serves everyone equally. Elderly citizens, rural users, first-time internet users, and people with limited access often face invisible barriers that go unspoken. Their struggles rarely reach policy rooms, yet they define digital trust.

This survey gives you a chance to share how digital governance truly works—or does not—for you. Whether your experience was empowering or exhausting, your voice matters.

By sharing honestly, you help shape systems that are simpler, kinder, and more inclusive. A digital nation must listen to its citizens—not just connect them.